Warranty

Warranty Policy

At Tech Verge, we are committed to ensuring your satisfaction with the products you purchase. We offer a 1-year warranty on selected items to provide you with peace of mind and guarantee product quality.

Warranty Details

• Warranty Duration:
• The warranty is valid for 1 year from the date of purchase.
• Coverage:
  The warranty covers defects in manufacturing or materials, including:
• Replacement or repair of defective parts.
• Product replacement if repair is not possible.

Terms and Conditions

1. Warranty Validity:
• Proof of purchase (original invoice) must be provided to claim the warranty.
• The product must match the original item purchased from our website and must not have been substituted or modified.
• The warranty is valid only for products used according to recommended guidelines.
2. Exclusions:
   The warranty does not cover:
• Damage caused by misuse, negligence, or improper handling.
• Defects resulting from the improper use of the product.
• Repairs or modifications performed by unauthorized parties.
• Damage caused by accidents, natural disasters, or unauthorized alterations.
• Covers and screen protector are not covered under this warranty.
3. Replacement Policy if Stock is Unavailable:
• If the product is deemed irreparable and we do not have a replacement in stock, we will:
• Offer a replacement from a different category of equal or greater value, subject to your approval.
• Alternatively, credit the value of the item to your account, which can be used for future purchases on our website.
4. How to Claim the Warranty:
• Contact us via email at support@techverge.ae or WhatsApp at +971523082925 to submit your warranty claim.
• Provide the product details, a description of the issue, and proof of purchase.
5. Repair or Replacement Timeframe:
• The product will be inspected by our team to verify the issue.
• The repair or replacement process typically takes 7-14 business days.

6. Warranty for International Customers (Outside UAE):

• The warranty applies to customers outside the UAE under the following conditions:
• Customers are responsible for shipping costs to and from our service center for warranty claims.
• The product must be sent securely packaged to avoid damage during transit.
• If a replacement is required and the product is out of stock, we will:
  • Offer a replacement from a different category of equal or greater value, subject to your approval.
  • Alternatively, credit the value of the item to your account, which can be used for future purchases on our website.

• Warranty claims for international customers may take additional processing time due to shipping and customs clearance.

If you have any further questions about our warranty policy, feel free to contact us using the channels mentioned above.